Meddygfa Victoria Surgery |
BBC | Health News 2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.Probe into gender abortion claimsThe Department of Health launches an inquiry into claims that doctors agreed to carry out abortions on the grounds of the sex of unborn babies.Thu, 23 Feb 2012 07:14:57 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-17136213Time link to sudden cardiac deathHow the time of day can increase the risk of dying from an irregular heartbeat has been identified by researchers.Wed, 22 Feb 2012 18:07:17 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-17127649Skin cancer drug hopes from studyA new treatment for advanced skin cancer almost doubles survival times, according to an international study.Thu, 23 Feb 2012 02:19:29 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-17128925 |
Practice Charter Standards The practice makes every effort to provide a high standard of patient care and is continually looking for ways to improve patient services. We have listed below standards of service that you can expect from this practice. In return we ask you to co-operate with us by treating staff courteously. Standards Of Care As an NHS patient registered with our practice you are entitled to: • Courtesy and respect from the staff. • Privacy and confidentiality when speaking to any member of staff. • Be given an appointment the same day if you need to see the doctor urgently or as soon as possible. • A clear explanation of any treatment proposed for you by our practice team. • Expect your medicines to be reviewed regularly if you are receiving repeat prescriptions. • Be referred to a Consultant, acceptable to you, when your GP thinks it is necessary and to be referred for a second opinion if both you and your family doctor agree that this is desirable. • Have access to your health records, as allowed by the Data Protection Act. Please write to the practice manager if you would like to see these or have copies made. There may be a small charge for this service. • Have your telephone enquiries answered promptly and dealt with efficiently. • Be informed by a doctor or nurse of test, x-ray and outpatient results upon request. Unfortunately, the receptionists are not premitted to give results of test etc to patients, although they can inform you if your results have been received by the surgery they can then arrange for the doctor or nurse to telephone you to discuss the results. We will attempt to accommodate all appointment requests from patients. In addition: • Registered patients aged 16-74 who have not been seen for three years may request a consultation. • Registered patients aged over 75 years who have not been seen in the previous 12 months may request a consultation. If you are unable to attend the surgery for this consultation because of your medical condition, a home visit may be arranged. How You Can Help Us To Help You • By treating all our staff with courtesy. • By giving the doctor all the relevant information about your condition and past medical history. • By letting us know when you move address or change telephone number – we need to keep our records up to date. • By keeping appointments or giving as much notice as possible if you have to cancel. • By using your appointment for one person only. • By not expecting a prescription every time you see the doctor – implementing our advice can be far more effective than drugs. • By giving two working days' notice before collecting repeat prescriptions. • By remembering if you need a home visit to make your request before 10.00am. • By calling the doctor (out of hours) only in an emergency and not for routine treatment, appointments or prescriptions. Comments And Suggestions You can help us by letting us know when you are not happy with the services we provide or if you have useful comments about how they can be improved. A suggestion box is available for your contributions to improving our service. Complaints Procedure We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Local Health Board. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation. We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed. Confidentiality Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, by legal framework, or is in the public interest. Certain anonymised patient data may be shared for the purposes of public health and audit, research, teaching and training. This practice is registered under the Data Protection Act. It is a practice and legal requirement that all staff maintain confidentiality of patients' records. Freedom Of Information – Publication Scheme The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception. Violent Patients The practice will not tolerate violence (physical or verbal) AND HAS THE RIGHT TO REMOVE PATIENTS from the list with immediate effect in order to safeguard practice staff, patients and other visitors. The patient will be informed in writing about the removal from the list and it will be recorded in the patient’s medical records with the particular circumstances leading to it. The Local Health Board is then responsible for providing further medical care. |
